Editorial Complaints Policy

At Cheshire CBD Online Magazine, we value the feedback and concerns of our readers. We are committed to maintaining the highest standards of journalistic integrity and accuracy in our content. This Editorial Complaints Policy outlines our procedures for addressing complaints related to the editorial content published on our website.

Scope:

This policy applies to complaints regarding the accuracy, fairness, and objectivity of the editorial content published on Cheshire CBD Online Magazine. It does not cover advertising or user-generated content, which are governed by separate policies.

Submitting a Complaint:

If you believe that an article or editorial content on Cheshire CBD Online Magazine is inaccurate, misleading, or breaches journalistic standards, we encourage you to submit a complaint. Complaints should be submitted in writing and include the following information:

  1. Your name, email address, and contact details.
  2. A clear and concise description of the issue or concern, including specific details about the content in question (such as the article title, publication date, and URL).
  3. Any supporting evidence or references that substantiate your complaint.
  4. Your desired outcome or resolution.

Please email your complaint to [email protected] with the subject line “Editorial Complaint.”

Review Process:

Once we receive your complaint, we will acknowledge its receipt within [insert timeframe]. Our editorial team will thoroughly review the complaint, including examining the relevant content, consulting with the appropriate parties, and conducting any necessary fact-checking.

Resolution:

We are committed to addressing complaints in a fair, timely, and transparent manner. After completing our review, we will communicate the outcome to you within [insert timeframe]. Depending on the nature of the complaint, the resolution may include one or more of the following:

  1. Correction: If an error or inaccuracy is identified, we will make the necessary corrections to the article and update it with an editor’s note explaining the change.
  2. Clarification: If we determine that the content requires additional clarification or context, we may publish an accompanying statement or article to provide further information.
  3. Apology: In cases where a genuine error or breach of journalistic standards has occurred, we will issue an apology to those affected.
  4. Explanation: If we conclude that the content in question is accurate and meets our editorial standards, we will provide a detailed explanation of our decision and reasoning.

Appeals:

If you are dissatisfied with the outcome of your complaint, you may request an appeal. Appeals should be submitted in writing within [insert timeframe] of receiving our resolution. Please include any additional information or evidence that supports your appeal. Appeals will be reviewed by a senior member of our editorial team who was not involved in the initial complaint review.

Contact Us:

If you have any questions or require further information about our Editorial Complaints Policy, please contact us at [email protected]

We are committed to upholding the highest standards of journalistic integrity and appreciate your feedback in helping us improve our content.

Last Updated:21-7-2023

The Cheshire CBD Online Magazine Team